We’re hiring an Account Manager

Climate Neutral is a fast-growing tech nonprofit creating the trusted consumer climate standard for brands. We’re addressing the climate challenge with a common sense solution that is decreasing carbon emissions and helping to restore the global climate. Our Climate Neutral Certified label identifies brands that are taking immediate responsibility for their carbon emissions. To earn the label, companies must measure, offset, and reduce the carbon emissions from making and delivering their products and services. In just two years we have built a community of over 300 certified brands.

The Role

We’re hiring an Account Manager who will work closely with our committed and certified companies as they work to eliminate their carbon emissions. Your main objective will be to help us deliver high-impact programs that achieve our carbon targets and meet our brand partners’ expectations. You will be responsible for supporting companies throughout the annual certification process as they measure their emissions. You will also help companies in their work to reduce and remove their emissions, and support them as they build customer-facing communications plans.

Responsibilities Include:

• Conduct 1:1 calls with companies as they progress through measurement and certification
• Manage support channels including chat, Slack, and email
• Prepare certified brands to conduct successful marketing campaigns using Climate Neutral’s marketing assets
• Coordinate virtual and in-person events with brands and create new ways to build community among the companies that we work with
• Support new brand recruitment by fielding inquiries and leading group information sessions with prospective companies
• Track and maintain records of all committed and certified companies in Salesforce and the online brand profile directory
• Support the team with data tracking and reporting across all of our information systems

The Skills and Experience We’re Seeking:

• At least three years of experience working with business clients in a customer success or account executive role
• Success measuring and achieving high degrees of customer satisfaction
• Experience achieving marketing and/or business development goals
• Working knowledge of corporate sustainability
• Capability to communicate effectively with both technical clients and executives
• Readiness to work in a virtual startup environment

If you’re passionate about working on the climate challenge, and this sounds like you, let’s talk!

Help us get to know you with an email to joinus@climateneutral.org

This job is about putting the tech in our tech nonprofit: finding new ways to deliver our programs to the hundreds of companies that we work with, using technology to scale processes, and making it easier for people to get certified. This role is critical as we seek to scale the capacity of our organization. It has three parts:

1. Manage the development for our in-house carbon measurement software, the Brand Emissions Estimator (BEE)
2. Create other workflow and portal tools to manage our certification process
3. Manage the rest of the tech backbone that we rely on everyday

Required Skills and Experience

• 5+ years of experience and leadership in software
• Experience with what’s in the BEE tech stack, as well as Salesforce, Notion, and Webflow
• Flexibility to work with a range of other technology tools and environments
• Familiarity with analytics tools and an ability to define product success metrics
• Experience with open source development
• Ability to show that you can work with tight resource constraints to solve problems creatively, and deliver an excellent user experience to our current and potential corporate partners

You should be passionate, excited about the potential for companies to lead on climate action, truly motivated by the potential to create positive change, and ready to:

• Oversee a process to build a new certification platform that builds on existing tools, enhances our data collection processes, is easy to use, and supports hundreds of users
• Manage the roadmap and development process for our carbon footprinting tool, working closely with our users, contract software developers, and volunteer contributors
• Write code to advance core features on our roadmap
• Plan and oversee work by contract and volunteer developers
• Create and manage projects according to the tight deadlines required by our certification process
• Manage and expand our volunteer developer network
• Manage our Salesforce NPSP deployment configuration and other software tools
• Thrive in a virtual working startup environment

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We’re looking for someone to take on the fun and essential work of telling businesses and consumers about Climate Neutral. Your role would be to communicate complex topics in a simple, distinctive, and compelling style. If you like the sound of making people excited about carbon footprinting, climate neutrality, carbon credits, and the power of consumer action, this role’s for you. If you’re a communicator and community builder with a streak of nerdiness and a passion for the climate, this role’s for you. We’re a small, fast-moving team, and you’ll have the opportunity to hone our external voice as we seek to scale and create lasting positive impact in the world.‍

Required Skills and Experience

• At least three years of experience in a communications or marketing role with a portfolio of written material
• Track record of creating individual and business engagement on social media
• Ability to tell a great story
• Ability to write top notch content for all of our marketing channels: social media, email, blog posts, and website content
• Fluency in the subjects of climate change, carbon markets, and corporate sustainability
• Flexibility to write about a wide range of topics

You should be passionate, excited about the potential for companies to lead on climate action, truly motivated by the potential to create positive change, and ready to:

• Craft a content and social media strategy that gets more companies to get certified, and gets consumers to ask for our label
• Drive a clear, focused narrative in an increasingly crowded market
• Lay out and manage an ambitious content development calendar
• Work with our partners and brands to tell the story of our work
• Write and edit content to support our thought leadership
• Take our certification process and break it down into simple steps and instructions
• Thrive in a virtual-work startup environment

This is a virtual position, but you must be eligible to work in the United States. 

If this all sounds like a great fit, please get in touch: joinus@climateneutral.org